Course Overview
This Oracle Knowledge Search training gives you hands-on experience configuring and tuning dictionary objects to effectively manage the customer experience. Expert Oracle University instructors will introduce you to the Oracle Knowledge solution, give you an overview of content collections, content processing job configuration and more.
Learn To:
- Customize existing dictionary objects.
- Add business conditions.
- Update search indexes.
- Use Test Drive to verify modifications.
- Perform ongoing maintenance tasks.
- Create custom content taxonomies and facets.
- Create user accounts.
- Use Quality Monitor to assess search response prioritization accuracy.
Benefits to You
By enrolling in this course, you'll develop an understanding of how to modify, customize and maintain the Oracle Knowledge dictionary to improve search performance. Please note that this course primarily covers dictionary management.
Who should attend
- System Analysts
- Business Analysts
- Implementation Consultant
- Technical Consultant
- Functional Implementer
- Technical Administrator
Prerequisites
Suggested Prerequisites:
- Oracle Knowledge Overview
Course Objectives
- Describe the main features of Oracle Knowledge
- Navigate InfoCenter and the Default UI
- Configure and run index update jobs
- Manage dictionary concepts, relationships, and rules
- Enable a custom Language/Locale and create a synonym set
- Create basic InQuira Matching Language question patterns
- Manage intents and intent responses
- Validate changes with the Test Drive application
- Create a new taxonomy classification
- Grade search result prioritization with Quality Monitor
Course Content
- Fundamentals
- Collections and Content Processing Cycle Jobs
- Dictionary Management
- Concepts, Relationships, and Rules
- IML (InQuira Matching Language)
- Rule Refinement
- Intents
- Other Dictionary Objects
- Navigation
- Maintenance
- Language/Locale Synonym Sets