Detailed Course Outline
Billing Process Overview
- Describe concepts of billing
- List accounting cycle and billing cycle activities
- Describe bill item objects
- Describe BRM billing scripts
Bill Cycle Management
- Describe the concept of customer segments
- Explain what is bill cycle management
- Describe bill run management and the billing process
Trial Billing
- Discuss the functionality of trial billing and trial invoice
- Describe the process of running trial billing
- View invoices using BRM Invoice Viewer
Billing Options and Process
- Explain what is in-advance billing
- List the benefits of Bill Now
- Explain the delayed billing process
- Explain bill suppression
- Explain the billing process and the effects of rerating
- Explain what is concurrent billing
- Explain the concept of trigger billing
- Explain the invoicing process
A/R Account Activities
- List the different options associated with adjustments
- Explain the dispute and settlement process
- Define bulk adjustments
- Set up and generate corrective bills and invoices
- Describe BRM general ledger (G/L)
- Review BRM tax procedures
BRM Payment Process
- Explain the BRM payment process
- Describe payment incentives
- Explain the concept of payment fees
- Describe how payments enter and exit payment suspense
BRM Collections
- Explain the concept of collections
- Describe how BRM collections process bill units
- Configure a collections scenario
- Explain the roles of collections managers and agents
- Determine how to use Collections Center
Making Corrections
- Explain the rerating process
- Review the process of resolving failed BRM initiated payment transactions
- Describe the payment reversal process
- Discuss the methods of refunding customers
Revenue Analysis
- Explain the concept of revenue assurance
- Explain how audit data is collected during billing and pipeline rating
- Describe the functionality of Revenue Assurance Center
- Describe the concept of suspense management
- Use Suspense Management Center
Reports
- Describe BRM reports
- List the different report packages
- Review the process of running reports
- Describe what are sub-reports