VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x] (WS1UEMTS20) – Outline
Detailed Course Outline
Course Introduction
- Introductions and course logistics
- Course objectives
Fundamentals of Workspace ONE UEM Troubleshooting
- Summarize the general logic of Workspace ONE UEM issue troubleshooting
- Classify Workspace ONE UEM issues
- Describe when and why to use logs for troubleshooting
- Compare the different log levels
- Identify the key factors of log collection
- Summarize the workflow topology of each Workspace ONE UEM productivity and integration component
Workspace ONE UEM Console Troubleshooting
- Outline the best practices for Workspace ONE UEM console issue troubleshooting
- Identify common Workspace ONE UEM console issues
- Troubleshoot Workspace ONE reporting issues
- Troubleshoot issues related to Group Management and Assignments
- Troubleshoot issues related to System Settings and Admin Roles
- Use the Console Event log for Workspace ONE UEM console issue troubleshooting
- Collect and analyze Workspace ONE UEM console logs
Workspace ONE UEM Enterprise Integration Troubleshooting
- Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
- Identify common Enterprise Integration issues
- Troubleshoot issues related to AirWatch Cloud Connector
- Troubleshoot issues related to Directory Services integration
- Troubleshoot issues related to certificate authority integration
- Troubleshoot issues related to Workspace ONE access integration in the Workspace ONE UEM console
Workspace ONE UEM Endpoint Troubleshooting
- Summarize the endpoint connection topologies of different endpoint platforms
- Describe endpoint troubleshooting best practices
- Identify common endpoint issues
- Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
- Validate enrollment settings for endpoint enrollment
- Troubleshoot endpoint connectivity issues
- Validate the Hub Settings in the Workspace ONE UEM console
- Summarize the general logic of troubleshooting profile lifecycle management issues
- Outline common compliance policy lifecycle management issues
- Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
- Identify the categories and logging levels of certain Device Event log entries
- Troubleshoot Device Enrollment Program (DEP) enrollment issues
Workspace ONE UEM Email Troubleshooting
- Summarize the general troubleshooting logic of resolving Email Management issues
- Identify common email issues
- Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
- Troubleshoot AirWatch Secure Email Gateway related issues
- Troubleshoot PowerShell integration related issues
- Troubleshoot issues related to Email Compliance Policy
- Troubleshoot issues related to Email Notification Service
- Outline the steps of collecting Secure Email Gateway logs and email server logs
Workspace ONE UEM Application Troubleshooting
- Summarize the best practices of Application Management issue troubleshooting
- Identify common Application Management issues
- Troubleshoot issues related to Public Application management lifecycle
- Troubleshoot issues related to Internal Application management lifecycle
- Troubleshoot issues related to Apple Volume Purchase Program
- Troubleshoot issues related to Windows Store for Business
- Troubleshoot issues related to Per-App VPN
- Collect and analyze Per-App Tunnel log
Workspace ONE UEM Content Troubleshooting
- Summarize the best practices of Content Management issue troubleshooting
- Identify common Content Management issues
- Troubleshoot issues related to AirWatch managed content management
- Troubleshoot issues related to Content Gateway
- Collect and analyze Content Gateway logs
- Troubleshoot issues related to Admin Repository
- Troubleshoot issues related to User Repository
- Troubleshoot issues related to Workspace ONE Content Application
