Detailed Course Outline
Siebel Business Services
- Describing a business service
- Describing the structure and role of property sets
- Using the business service simulator to test a business service
Creating and Deploying Siebel Workflow Processes
- Creating a workflow process using Siebel Tools
- Testing workflow processes using the Workflow Simulator
- Publishing and activating workflows
- Describing the Siebel Workflow architecture
- Creating robust workflows using sub-processes and queries
- Invoking workflows with run-time events and custom controls
- Using workflow policies to invoke workflow processes
Configuring Siebel Universal Inbox
- Enabling an existing data type for the Inbox
Using Siebel Data Validation Manager
- Creating and activating validation rule sets
- Invoking Data Validation Manager from a workflow or run-time event
Using Siebel Task UI
- Describe the features of Siebel Task UI
- Invoke and complete a task
- Configure and administer a task
- Configure branching logic in a task using transient business components
- Use task properties in task steps
Introducing Siebel Scripting
- Describing appropriate uses for scripting in Siebel business automation
- Identifying scripted objects in Siebel Tools
Creating SmartScripts to automate customer interactions
- Describing the features of SmartScript
- Identifying the elements that make up a SmartScript
- Create a basic Siebel SmartScript
- Personalizing a SmartScript with user properties
- Customizing data displayed in a SmartScript with search specifications and picklists
- Add Siebel eScript to a SmartScript
Using Siebel State Model
- Describe how state models can enforce business logic
- Create a new state model
Assigning Business Data with Siebel Assignment Manager
- Explaining the role of Siebel Assignment Manager
- Describing the components of assignment rules
- Creating and testing assignment rules
- Describing the Siebel assignment methodology
- Configure assignment objects in Siebel Tools
- Invoke Assignment Manager in dynamic mode