Detailed Course Outline
Order and Service Management
- OSM Process Architecture
- OSM Component Architecture
- OSM Model Entities
- Lifecycle Policy
- Roles
- Order Data
- Tasks and Activation Task
- Tasks and Activation Task
Managing Orders Using the Task Web Client
- Creating a New Order
- Specifying the Order Type
- Supplying the Order Data
- Copying an Order
- Executing a Task in the Worklist
- Previewing Orders
- Process History
- Displaying the Process History and Change State/Status
Design Studio
- Workbench
- Resources
- Workspaces
- Design Studio Perspectives
- Cartridge and Data Element View
- Studio Design Editors
- Navigating Within Projects and Environment Perspective
- Modifying and Deploying a Cartridge
Understanding Data for Orders and Tasks: Data Schema
- Data Schema
- Understanding Data for Orders and Tasks
- Editing a Role and Creating a New Role
- Editing Task Permissions
- Editing a Process Flow
- Editing the Order Lifecycle Policy
- Building a Cartridge Package
- Order Template
Sales Order Data Dictionary: Control Data
- Persisting the Original Sales Order in OSM Order
- Sales Order Template: Headers
- Tracking Fallout Data in OSM Order
- Sales Order Template: Fallout
- Tracking Fulfillment Life Cycle
- Sales Order Template: Order Life Cycle
- Tracking Request/Response Messages
- Sales Order Template: System Interaction and Fulfillment Management
Enhancing the Task User Interface
- Manual Task Assignment
- Information Behavior
- Adding User Assistance
- Configuring User Assistance
- Enhancing Data Display
- Configuring the Password and Tabular Format
- Incorporating Business Logic and Displaying a Calculated Value
- Making a Field Appear Conditionally and/or read only
Customizing The user interface
- Modifying the Inheritance of Behaviors
- Evaluating Behaviors at Run Time
- Using Flexible Header Fields
- Displaying Flexible Header Fields
- Defining Filters
- Custom Menu Items and Actions
- Query Tasks
- Configuring Query Tasks
Using Data Instance and Lookup Behaviors
- Creating an Inline Data Instance
- Creating a Data Provider
- Configuring an XML Data Provider
- Creating a Data Provider Data Instance
- Using the Lookup Behavior to Create a Drop-Down List
- Create a Drop-Down List Using Lookup Behavior
- Alternate Representations of a Drop-Down List
- Survey of Data Providers
Enhancing the Process Flow
- Managing Complexity with Subprocesses
- Multiple Instances of Entities in an Order
- Configuring, Implementing and Displaying Multiple Instances
- Configuring and Executing Multi-Instance Tasks
- Configuring a Multi-Instance Subprocess
- Configuring Conditional Processing
- Using Rule Tasks , Timer Delay and Event Delay Task
Integrating with External Systems Through Automation
- Automation Framework
- Manual to Automated Transformation
- Conversion to Automated Task
- Manual and Automated Tasks
- Automation Framework and Plug-ins
- Automation Event Types
- Configuring Automation
- Integration with Middleware and Activation Task
Developing Automation
- Developing Automation Plug-Ins
- Automation Contexts
- Developing Custom Automation Plug-Ins
- Automation Data
- XQuery Example
- Retrieving the Correlation from the JMSCorrelationID Message Header
- Retrieving the Correlation from the XML Body
- Correlation with Separate Sender and Receiver Tasks
Modeling Notifications
- Notifications
- Sources of Notification
- Order Notification: Data Change Notifications and Milestone Events
- Order Lifecycle: States and Transitions
- Order Notification: Milestone Events and Jeopardy Notifications
- Task State Change Events
- Task Exit Status Events and Jeopardy Notifications
- Task Web Client Notifications
Interfacing to Order Source Systems
- Message Structure Definition
- XML Schema and Data Dictionary Nodes
- CreateOrder Web Service
- Order Recognition Rule: Recognition and Transformation
- Data Transformation Rule
- Order Data Rule
- Validation Failure
- Catch-All Recognition Rule
Interacting with Orders in OSM
- Interacting with Orders in OSM
- Order Lifecycle
- Order Interactions and Lifecycle Policy Management
Order Change Management
- Order Change Management Concepts
- Order Change Management Concepts
- Order Change Management Concepts
- Order Change Management Concepts
- Accepting or Rejecting a Revision Order
- Submitting an Amendment: XQuery Context
- Analyzing Data Differences and Configuring Data Significance
- Checking Permissions to Allow or Postpone Processing of the Revision
Order Change Management part 2
- Compensation Task and Compensation Plan
- Change Management Flow
- Automated Tasks and Automators
- Building and Executing a Compensation Plan
- Identifying Tasks That Need to be Compensated 1
- Determining the Compensation Process
- Change Management Flow and Modeling Entities
- AmendDo Execution Mode
Fallout Management
- Fallout Management Lifecycle
- Fallout Scenario Failure in a Downstream System
- Fallout Scenario Failure in a Downstream System
- Fallout Scenario Failure to Process in a Timely Manner
- Fallout Scenario Failure in Order Creation
- Fallout Scenario: Failure in Runtime Execution
- Fallout Scenario: Ordering the DSL Broadband Service
- Fallout Notification and Process Exceptions
Managing Security
- Configuring a Role
- Security Considerations by Scope and by Permission Type
- WebLogic Groups
- Security Credentials and Callback
- OrderViewAccessProvider Callback Interface
- Order Lifecycle Policy
- Configuring Filters
- Task Views and Permissions and Behaviors
Sizing, Performance, and Tuning Considerations
- Performance Monitoring
- Performance Tuning
- Design and Implementation Factors Affecting Performance
- OSM Components Configuration Best Practices
- Vertical Scaling and Horizontal Scaling
- High-Availability Architecture
- High-Availability Architecture
- Garbage Collection Tuning – Choice of Algorithm
Rapid Offer Design and Order Delivery
- Rapid Offer Design and Order Delivery
- RODOD Solution Architecture
- RODOD Solution Approach: Key Guidelines
- RODOD Solution
- Oracle’s RODOD Solution Components
- Oracle’s RODOD Fulfillment Topology and Fulfillment Functions
- Fulfillment Flows
- Oracle Communications Order to Cash: Overview
Order and Service Management
- OSM Process Architecture
- OSM Component Architecture
- OSM Model Entities
- Lifecycle Policy
- Roles
- Order Data
- Tasks and Activation Task
- Process
Managing Orders Using the Task Web Client
- Creating a New Order
- Specifying the Order Type
- Supplying the Order Data
- Copying an Order
- Executing a Task in the Worklist
- Previewing Orders
- Process History
- Process History